Shipping policy
Last Updated: 13.02.2026
At Panorly, we are proud to offer FREE shipping on all orders.
Please review the information below to understand how our shipping process works.
Order Processing Times
Orders are typically processed within 1–3 business days after being placed.
An order is considered dispatched once it has been handed over to the shipping carrier and is in transit to your delivery address.
During peak seasons, promotional periods, or holidays, processing times may extend up to 7 business days.
You will receive a confirmation email with tracking information once your order has been dispatched.
Estimated Shipping Times
Delivery times refer to the transit time after your order has been dispatched.
Estimated delivery times:
🇺🇸 United States: 7–14 business days
🇬🇧 United Kingdom: 7–14 business days
🇨🇦 Canada: 8–15 business days
🇦🇺 Australia: 8–15 business days
🇪🇺 Europe: 7–14 business days
🌍 Rest of World: 10–20 business days
Please note:
Delivery times are estimates, not guarantees.
Shipping carriers may experience delays during peak seasons.
International orders may experience customs delays outside our control.
Tracking updates may take several days to appear after dispatch.
Order Changes & Shipping Accuracy
Customers are responsible for ensuring that shipping details are complete and accurate at checkout.
If incorrect or incomplete shipping information is provided:
Your order may be delayed or canceled.
Our support team may contact you within 3 business days to verify details.
If no response is received, we reserve the right to cancel the order.
If you notice an error in your shipping details, please contact us within 24 hours at:
We will do our best to make changes, but we cannot guarantee modifications after 24 hours.
Delayed Delivery
At Panorly, we strive to ship orders as quickly as possible. However, delays may occur due to circumstances beyond our control, including:
Carrier disruptions
Severe weather conditions
Customs inspections
Address verification issues
Payment processing delays
High order volumes
Panorly is not liable for delays caused by external factors beyond our control. Delivery dates are estimates and not guaranteed.
If your order is delayed, please contact us at:
We will assist you in tracking your package and resolving any issues.
Lost or Stolen Packages
Once an order has been handed over to the shipping carrier, it is the carrier’s responsibility.
If your tracking number shows “Delivered” but you did not receive your package:
-
Please check with neighbors or household members.
-
Contact the shipping carrier directly.
-
Contact us at support@panorly.com for assistance.
Panorly is not responsible for lost or stolen packages marked as delivered by the carrier.
If a package is confirmed lost in transit (not marked delivered), we may offer a replacement at our discretion after conducting an investigation with the carrier.
In some cases, customers may be required to file a claim directly with the courier company.
Customs & Import Duties
For international orders, customs fees, import duties, or local taxes (if applicable) are the responsibility of the customer.
Panorly is not responsible for customs delays or additional charges imposed by local authorities.
Shipping Policy Updates
Panorly reserves the right to modify or update this Shipping Policy at any time without prior notice.
By purchasing from Panorly, you agree to this Shipping Policy.
We encourage customers to review this page periodically for updates.
Contact Us
If you have any questions regarding shipping, please contact:
Panorly
📩 support@panorly.com