Return & Refund Policy
At panorly, we stand behind the quality and effectiveness of our products. To ensure you have enough time to experience their full benefits, we recommend using them for a minimum of 14 days before considering a return.
If, after this period, you are not satisfied with your purchase, you may be eligible for a refund under our 60-Day Money Back Guarantee. To request a return, please contact us at support@panorly.com
Order Cancellations
Any order changes or cancellations must be requested within 24 hours of placing your order. After this timeframe, orders may already be in processing and cannot be modified or canceled.
If your cancellation request is approved within the 24-hour window, your refund will be processed within 7 business days.
60-Day Money Back Guarantee
We are confident in our products and encourage you to try them for at least 14 days. If you are still unhappy, you may request a return anytime after the initial 14 days and within 60 days of purchase.
Please note:
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Shipping fees (if applicable) are non-refundable
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Returns requested before 14 days of product use are not eligible
To initiate a return, please contact our support team by emailing support@panorly.com or by submitting a request through our Contact Us page. To help us process your request quickly, include your order number or the name and email address used to place the order.
Damaged Items
We take great care in packaging our products. An item is considered damaged only if it arrives with a manufacturing defect or is physically broken. Damage to external packaging (such as dented boxes) that does not affect the product itself is not considered damage.
If your item arrives damaged, please notify us within 72 hours of delivery by emailing support@panorly.com and attaching a clear photo of the damage. If approved, we will provide a replacement at no additional cost.
We do not offer refunds, replacements, or returns for damage caused by normal use, wear and tear, or misuse.
Shipping & Delivery
While we aim to deliver orders as quickly as possible, panorly is not responsible for shipping delays caused by carriers, customs, or other circumstances beyond our control.
We are not liable for lost, stolen, or delayed packages. If you encounter delivery issues, please contact the courier directly for assistance.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout. If an incorrect address is submitted and we are not notified within 24 hours, we cannot offer a resend or refund.
Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most current version before making a purchase.
By purchasing and using panorly products, you acknowledge and agree to the terms outlined in this policy.
